- Return & Exchange FG Store
Returns & Exchanges Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded.
Return/Exchange in Store
Visiting a store is the quickest and easiest way to get your exchange or refund today! Simply take your item(s), with original packaging and receipt, to your nearest store. We are happy to assist!
If you are unable to visit a store for your return/exchange, please see information below on sending your item(s) back to us.
Return/Exchange by Mail
1) Orders Placed Online
Refund by Mail:
To begin your return and create a prepaid label, For all returns by mail, will be deducted from the refund amount for using our return label.
Exchange by Mail:
Exchanges are FREE! To begin your exchange and create a prepaid label, Please make sure to include your desired SKU (item #), Size and Quantity in the "Additional Comments" section of Step 2. Send the item(s) back using the prepaid label.
*Please allow 2-4 weeks to process your refund or exchange by mail.
2) Store Purchase and Orders Placed in Store
Return/Exchange by Mail:
If you would like to ship the item(s) back to Journeys, please fill out our Return/Exchange Form. If you would like us to provide you with a prepaid shipping label, contact customer service. For all returns by mail, will be deducted from the refund amount for using our return label.
To ship your item(s) back with your own label, select any carrier and fill out our Return/Exchange Form. Send the item (s) back to the address below. We do recommend getting a tracking number for your return.
